Shipping Policy

1. Delivery areas

We deliver to all districts across Bangladesh. This includes Dhaka, Chittagong, Rajshahi, Khulna, Barisal, Sylhet, Rangpur, Mymensingh and all surrounding areas.

2. Delivery timeframe

• Inside Dhaka: 1-2 working days
• Outside Dhaka (major cities): 2-3 working days
• Remote areas: 4-5 working days

Working days are Sunday through Thursday. Orders placed on Friday, Saturday or public holidays are processed the next working day.

3. Delivery charges

• Inside Dhaka: 60 BDT
• Outside Dhaka: 120 BDT

Delivery charges are collected at the time of delivery along with the order total. Call us after placing your order to get free delivery — see our offer on the order confirmation page.

4. Order processing

Orders are confirmed by our team within 2-4 hours during business hours (10am to 8pm, Sunday to Thursday). You will receive a call or message from us to confirm your order before it is dispatched.

If we cannot reach you by phone after placing the order, the order may be held until we can confirm it.

5. Order tracking

You can track your order at any time using your Order ID or phone number on our Track Order page. If you provided your email, you will also receive status update emails.

6. Failed delivery

If a delivery attempt fails because you were unavailable, our courier will attempt delivery one more time. After two failed attempts, the order is returned to us and marked as cancelled. You are welcome to place a new order.

7. Damaged in transit

If your item arrives damaged due to transit, please contact us within 24 hours with photos. We will arrange a replacement at no cost to you. See our Return Policy for full details.

8. Contact

For delivery enquiries, call or WhatsApp us or email admin@importbd.com.